Archive | September, 2014

FENSA publishes letter sent to The Times

25 Sep

This summer we decided to respond to an article that was published in The Times. In the article the Department of Energy and Climate Change (DECC) implied that any window installation companies, and other trades involved in the domestic replacement sector, that were not signed up for Green Deal – and PAS2030 – were unlikely to provide a quality installation job.  We’ve asked The Times to consider publishing the following letter from FENSA.

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Dear Sirs

In a recent article published in The Times on May 2 The Department of Energy and Climate Change (DECC) implied that any window installation companies (and other trades involved in the domestic replacement sector) that were not signed up for Green Deal – and PAS2030 – were unlikely to provide a quality installation job.

DECC’s actual words were: “The whole point in making people use approved companies is to ensure customers get the best service, installations are up to standard and we can audit it. This is public money — we have to be certain it is being spent properly and people are not being conned by rogue traders.”



FENSA, the largest glazing Competent Persons Scheme, on behalf of the installers of replacement windows and doors in domestic properties in England Wales, strongly refutes any such claim. We understand that a number of other trades agree with us.

The industry and Government are both well aware, that FENSA has implemented a raft of upgraded processes and standards over the last two years. These have included issues such as enhanced technical competencies for both installation businesses and individual operatives and consumer protection through mandatory Insurance Backed Guarantees.

These are all conditions set down by another arm of government – the Department for Communities and Local Government (DCLG).

FENSA registered businesses are also subject to a stringent inspection regime and are required to demonstrate the highest ever, technical competencies. All of this, contrary to what DECC claims, will provide consumers with the confidence that they will get a job well done.

FENSA is concerned that government departments seemingly are not communicating effectively with each other over a subject that is so important for all Competent Person Schemes in the building sector and which also has such a significant impact on the quality of work delivered for homeowners throughout the country.

FENSA in no way wants to denigrate the Green Deal initiative – it is a strong supporter of it and is in fact a Green Deal Certification body. However, claiming that only Green Deal approved installers can be trusted to deliver the goods is damaging to the many bona fide quality tradesmen who are carrying out home improvements to a high standard across the UK.

Yours Sincerely,

FENSA Managing Director

 

Peace of mind with FENSA

2 Sep

A FENSA registered installer guarantees your job meeting Building Regulations. The installers have been vetted and undergone inspections to enable them to self-certify that their work passes Building Regulations.

FENSA is the first glazing self-certification scheme to start in the UK, they have 12 years of raising standards in the glazing industry since it was established in 2002, and it continues to work closely with government and industry. FENSA installers are continually vetted and inspected to ensure that compliance with the Building Regulation standards is being maintained.

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On completion of the work you, the homeowner, will receive a FENSA certificate soon after the job is finished. This needs to be kept safe as it will be requested by the solicitor when you come to sell your home.

Benefits of FENSA

Other than knowing your windows and doors are being fitted to the high standard demanded by Building Regulations there are more benefits of using a FENSA installer:

  • Offer Guarantee/Warranty: to cover the costs of completing rectification work in respect of defect.
  • Insurance to back up the guarantee/warranty in the event the installer ceases to trade.
  • Deposit Protection
  • Replacement certificates – Can be ordered online. FENSA can offer support to your solicitor when tracing missing certificates during the sale of your property

How to get the best from your installer

Here are some hints and tips for when you are searching for your window and door installer (or indeed any contractor), and some practical steps to take when dealing with them.

  • Get recommendations from family and friends.
  • Shop around and ask for references – and follow them up!
  • Get everything in writing – including cost estimates, timeframes, product selected etc
  • Ask three installers to quote for your project.
  • Ask them what insurance they provide – for things such as deposit protection.
  • Check your installers’ credentials. If they claim Competent Person Scheme registration they will be listed on the relevant website: www.FENSA.org.uk

If you decide to go with an installer not FENSA registered you will need to organise an inspection of your installation job by your local building inspector. This can cost up to £250. If the installation is deemed to be below standard then the homeowner will be responsible for sorting out any problems. This is why we highly recommend using a Competent Persons Scheme like ourselves.

Beware Rogue Traders

We would also like to make you aware that not all window and door companies who claim to be registered with a Competent Persons Scheme actually are. So the only way to guarantee that the company you are using achieves this standard is by searching for your installer through a Competent Persons Scheme website such as FENSA. We have a tool on our website which allows you to search for a FENSA registered business. http://fensa.org.uk/asp/member_search.asp

For further information about FENSA visit the website www.fensa.org.uk

Or contact the FENSA team on 020 7645 3700 or enquiries@fensa.org.uk