Here in the FENSA offices we have been having a think about what it means to be a FENSA Fitter.
We know that the number 1 point is compliance with building regulations, but what about some of the other things running alongside?
The obvious other thing a FENSA Fitter has to deal with is contact with your customer and other members of the public. We all know that good customer relations can sometimes be a little tricky, so we thought about this long and hard and came up with this useful list of good practice.
We hope this helps, but do feel free to add to the list with what you think makes a great FENSA Fitter.
- Do not arrive on time; aim to be a little early so in the event of traffic or other hold up, so you will not be leaving your customer waiting for you.
- Stay a little later if the job you are on is not quite finished. Your customer will appreciate your dedication and commitment to them.
- Speak quietly and appropriately when around your customers. Any of your apprentices will see how you treat customers and they will follow your example.
- Dress appropriately! Nobody likes to see the proverbial ‘Builder’s bum’!
- Be positive. If there’s a problem, solve it, without complaining. Your customer will admire your tenacity and be more likely to recommend your services. Who wouldn’t want a fitter that can be trusted to get the job done against all adversity?
- Maintain a clean and tidy work area. This is a good health and safety policy as there may be young children around. Your customer will be more reassured and relaxed.
- Be dependable. If you are ill or there is a problem with the van, let your customer know as soon as possible. They may have taken a day off work or got a friend to come over. Everybody likes to be kept in the loop and it will help maintain good customer relations.
- Above all remain calm and polite if things take a turn for the worst. Take the initiative and use your positive attitude to defuse the situation and be the problem solver.
So, quite a list and as you have read it you may think that you do a lot of these things already – if so then consider yourself a great FENSA Fitter!