Here in the FENSA offices we have been having a think about what it means to be a FENSA Fitter.
We know that the number 1 point is compliance with building regulations, but what about some of the other things running alongside?
The obvious other thing a FENSA Fitter has to deal with is contact with your customer and other members of the public. We all know that good customer relations can sometimes be a little tricky, so we thought about this long and hard and came up with this useful list of good practice.
We hope this helps, but do feel free to add to the list with what you think makes a great FENSA Fitter.
- Do not arrive on time; aim to be a little early so in the event of traffic or other hold up, so you will not be leaving your customer waiting for you.
- Stay a little later if the job you are on is not quite finished. Your customer will appreciate your dedication and commitment to them.
- Speak quietly and appropriately when around your customers. Any of your apprentices will see how you treat customers and they will follow your example.
- Dress appropriately! Nobody likes to see the proverbial ‘Builder’s bum’!
- Be positive. If there’s a problem, solve it, without complaining. Your customer will admire your tenacity and be more likely to recommend your services. Who wouldn’t want a fitter that can be trusted to get the job done against all adversity?
- Maintain a clean and tidy work area. This is a good health and safety policy as there may be young children around. Your customer will be more reassured and relaxed.
- Be dependable. If you are ill or there is a problem with the van, let your customer know as soon as possible. They may have taken a day off work or got a friend to come over. Everybody likes to be kept in the loop and it will help maintain good customer relations.
- Above all remain calm and polite if things take a turn for the worst. Take the initiative and use your positive attitude to defuse the situation and be the problem solver.
Well, we have had the G12 awards, and what a great event that was!
It was a fantastic opportunity to reward the hard work and dedication of those working in our industry, and have that recognition realised nationwide. Awards help to boost team morale, raise the profile of your brand, improve its value, help to generate business and provide an extra stamp of credibility among your customers.
There is now a new award in the form of The National Fenestration Awards. (NFA)
This new Industry Awards Scheme will be the first to be run online and through the power of social media. We know how important social media is to the industry as a whole. The great thing with being ‘online’ is everybody can be involved, whether they are using Facebook, Twitter, websites or any of the other forms of social media.
The NFA intends to use Twitter as its social media platform as the founders feel Twitter will be the most suitable to engage with everyone.
The general aim of the awards is to generate interest in the industry and allow people from all sectors of the industry to vote for those individuals who deserve special recognition within the Fenestration Industry
To be able to vote you will first need to register. This process only takes a few minutes and once registered you will then be kept up to date via email. There are many categories representing all the aspects of the industry and nominations are already under way. There will not be a judging panel as the nominees will be voted for by everyone. There is also an opportunity for three of the categories to be suggested by the registered voters.
The National Fenestration Awards will be run by Aluminum Trade Supply and Double Glazing Blogger as well as a team of industry professionals and experts.
If this mini update has piqued your interest look out over the coming weeks for further details of the National Fenestration Awards as well as the registration process, categories and news.