Archive | January, 2013

The art of cleaning windows

25 Jan

Have you ever wondered how very tall buildings get their windows cleaned? Discover the art and dangers of modern-day window cleaning in our guest blog for Local Traders. Prepare to be amazed! Here is a link to the blog!

shutterstock_18202228 Empire state building

How does technology help FENSA Fitters?

21 Jan

We thought this would be an interesting subject to discuss with the many possibilities there are now in communications. How many of us now use such things as smart phones and tablets in our everyday work and business?

Certainly, for our FENSA Fitters, keeping records, invoicing and pricing can all be managed on a laptop or tablet. This also results in less paperwork. A lap top can now be loaded up with photos of products and information on the services that can be provided. This can be accessed immediately, so if your customer is keen to get the process started, you can have everything on hand.

Many people cannot imagine life without their smart phone. How many of us fit in to that category? It has become an essential part of business equipment. You can check your appointments and set reminders so you never miss that crucial customer meeting. Gone are the days when you arrived back home or to the office to an answer phone packed with messages from your customers! Your customers can now contact you almost instantly. If you are not able to answer the phone, you can collect your messages on the go. This all makes for better customer relations.


Another technology that can be essential to a FENSA Fitter is the humble Satnav. Maybe something we now take for granted, the Satnav is an amazing asset and can prevent time being wasted driving around searching for that elusive address. It can also keep the blood pressure down!

Probably the major advance in communications is the advent of social media. Customers can now look at your business on sites such as Facebook and Twitter. They can engage with you and ask questions and obtain information that in the past would have had to be sent in the post, or via the telephone. They can also see what others have to say about your business. This can result in a much more personal and spontaneous relationship. Positive comments about your service from your customers are an added bonus!

There is little doubt technology has improved communications between the FENSA Fitter and customer. We are surrounded by innovations and gadgets that can improve the quality of the working day. We think this is a good thing, how about you?

How many of us actually know what the CE mark stands for?

3 Jan

Well, the CE stands for “Conformité Européenne” or in other words “European Conformity”. It means that the manufacturer is declaring that his product meets the requirements of the applicable European Directive(s). Consumers look for the CE Mark when purchasing products.


CE Marking becomes compulsory in the UK from 1st July 2013 so we have put this blog post together to let you know about how this might affect you.

What do CE Markings mean for FENSA Installers?

If you are an installer and purchase a fully glazed product without any modification, you do not have to demonstrate compliance to the harmonised European standard, make a declaration or CE Mark the product. This has already been done by the manufacturer of the product.
This is not the case though if you purchase unglazed frames and IGU’s separately. You then become responsible for the CE Marking and make a declaration of performance.

What if your company is involved in the manufacturing process of glazing?

You have responsibility for CE Marking if:

• you manufacture glass
• you process glass (eg: toughen)
• you manufacture IGU’s
• you manufacture fully glazed windows

You will have to make a declaration of performance and CE Mark your products to show they comply with the relevant standards.
Your first port of call is the GGF’s European Harmonised Standards list which tells you which products do require CE Marking.

So having checked the list and deciding you have to CE Mark your products, the next question is how do you go about doing it?

The good news is the GGF has produced a series of flow charts for the different fenestration products that need to be CE Marked. If you follow these, you can see how the process works.

It should be remembered that these requirements are not designed to be a difficult process – it’s just a question of declaring a few characteristics to show your product’s performance conforms to the requirements.

If you are a member of the GGF you have full access to the “Route to CE Marking” micro-site which advises and guides Members on CE Marking.

How does CE Marking fit with FENSA inspections?

FENSA does not have to check the CE Marking, as this is for the manufacture of products and as such is the responsibility of the Government through the Department of Communities and Local Government (DCLG). It is policed and controlled via Trading Standards offices.

FENSA, as you are aware is checking for compliance with Building Regulations for the installation of windows and doors.
If you have any questions at all on CE Markings and how they apply to your company, please do ask them below….