7 Responses to “My windows aren’t compliant!?”

  1. Lilian Parkin August 29, 2012 at 6:10 pm #

    How is the customer expected to know about FENSA? I’d never heard of them until the Estate Agent asked if we had a certificate for some replacement windows put in in 2006. Ours were replaced by a local builder who had done work for us before so we didn’t know that he should have been registered. I suggest FENSA does some promotion work to inform the general public of these certificates.

    • Admin September 12, 2012 at 12:11 pm #

      Thanks for your feedback. It is always useful and we are glad that you found this blog post to help you understand more about the FENSA certificates. FENSA is actually the leading body providing homeowner compliance for windows, and we have issued over 8 million door and window certificates.

      However, we are always engaging with consumers and estate agents to make sure they are aware of FENSA and the requirements for FENSA certificates. We are aware that this is an evolving process – that’s why comments like yours are so useful!

      All replacement glazing comes within the scope of Building Regulations. You can, of course, have your installation undertaken by a company which is not registered with FENSA or a similar body but then it will need full Local Authority Building Control approval. The homeowner, is ultimately responsible for ensuring the installation complies with these requirements. FENSA is the quick and easy way to ensure building regulations compliance for replacement glazing.

  2. del January 30, 2014 at 9:09 am #

    Can yu tell me what happens when the installer is Fensa registered, the installation has been completed and has a Fensa certificate but down the line say 5 years after installation it comes to light that the work undertaken is not in accordance with the building regs that were relevent at the time of installation.

    • Admin February 11, 2014 at 12:54 pm #

      Sorry to hear that you believe your installation undertaken 5 years ago did not comply with the building regulations. We would advise you to try resolving this problem directly with the installation company first using their complaints procedure. If after doing so you are still unsatisfied please refer to FENSA’s complaints procedure http://www.fensa.org.uk/downloads/FENSA%20Complaints%20Procedure%20for%20Homeowners_V2_Jan%202014.pdf

      Please know that FENSA can only deal with complaints regarding non-compliance with the Building Regulations and providing the installation company is FENSA registered.

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