The Glazing Ombudsman

11 Nov

Many of us are familiar with the term “Ombudsman”, and there  are many industries that have an Ombudsman to resolve disputes.  We want to let you know about the new service for the glazing industry.

The Glazing Ombudsman

Consumer protection and disputes. FENSA with The Glazing Ombudsman

The Glazing Ombudsman covers the installation of replacement windows and doors, conservatories and roofline products. It uses the services of The Property Ombudsman to provide the Ombudsman facility. The Property Ombudsman is a member of the British and Irish Ombudsman Association (BIOA).  The Ombudsman is totally independent of contractors and installers members and reports directly to the Glazing Ombudsmen Council which retains a majority of non industry members.

All this means that The Glazing Ombudsmen provides a fair and impartial service for dealing with unresolved disputes between customers and members.


If you are an installer….                                                                

Companies must register to join TGO and as a member, they must follow the Code of Practice set out by TGO. Companies must also provide customers with Deposit and Work in Progress Insurance, if a deposit is paid.

The Glazing Ombudsmen (TGO) is a no frills straightforward scheme for installers and is owned by its members (TGO is a mutual company).

If you wish to join TGO then please visit the website


If you are a consumer… 

For consumers the service is FREE, providing you have used an installer who is registered with The Glazing Ombudsman (TGO). You can be confident that if there are any issues with the work carried out that there is an effective body to approach to help resolve the issue.

The process to complain to the Ombudsman is simple and hassle-free, and awards compensation to the consumer when appropriate.

Consumer protection

We all want ways to make our lives a little easier and opting for companies that are members of TGO does just that. TGO registration makes it clear to the consumer that the company will operate to a standard of service (detailed in the Code of Practice), and if there are any disputes, that there is an internal complaints procedure. If the dispute is still unresolved, it can then be referred to the Ombudsmen.

When you choose a company for your new windows or doors, look for the logo and check if they are part of The Glazing Ombudsman Scheme…


2 Responses to “The Glazing Ombudsman”

  1. R. James July 17, 2012 at 12:37 pm #

    If you are having problems or you are having doubts about you installation get in touch for an accurate survey.

    • keith e milton November 9, 2012 at 3:02 pm #

      we recently had two double glazed units fitted to our home by a local firm we told them from the onset that the reason for change was to cut down on the road noise from outside our home they said that they could reduce the level of noise coming into our home.we accepted this and agreed to have the work .on completion of the work we found that there was no difference what soever. so we got in touch with them to complain but we have had no joy .to cut a long story short we have been to the small claims court to try to sought the matter out but the judge wants to bring a independent body to assess what we are saying is right or that the firm is right this firm are members of fensa .could you give us some idea who we could ask to do this survey ? we would be grateful for any advice thank you mr mrs k e milton

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