FENSA website for advice

25 Jul

In one of our recent FENSA Fitters polls, we asked the following question:

“Where would you go first for advice on window installation?”

Around 50% of the respondents answered ‘the FENSA website’, and that’s great, but it got us thinking, about where else you might be looking for advice and how we could help you further. Here are some of our thoughts; please let us know yours…

FENSA website

online services @FENSA.org.uk

Rely on the window installers for advice

Some of us like to rely on the professional window installers for advice. Indeed, we can see why you would want to ask the experts. And that is why we have our own ‘Ask the Experts’ discussion page on our Facebook page. Do please have a look on there if you have any questions to ask, and our FENSA installers will do their best to answer them.

Choose tradesmen because they are recommended

Many of us shortlist potential companies for our house renovations based on our friends’ experiences, or those of people we trust. We agree that word of mouth can be important, but remember you can still check if the company is FENSA registered on our website.

Used this window fitter before

You may have already used your window fitter before and were more than happy with their work. If so, do please let us know so we can share your experiences with others

So why check the FENSA website?

Even if you have a window installer who is recommended to you, and you rely on their advice, you should still check the FENSA website.

The FENSA website provides lots of interesting and useful information that you can access quickly. You can also use some of our online services quickly, which have proven for many consumers to be invaluable, time and time again. So here is a quick list of some of the things you can find on the FENSA website:

  • Useful advice if you are thinking of replacing your windows
  • Information on the FENSA scheme, and what it means when choosing a window fitter
  • Search for FENSA Registered Businesses in your area
  • Check a company is FENSA registered
  • Reorder your FENSA certificate
  • Information on home improvement works that do not need notifying through FENSA
  • Access to FAQs, including information on what needs to be certified regarding replacement windows
  • Information on how FENSA Registered Businesses are inspected
  • Advice and tips on how to avoid cowboys

No matter what your situation is, if you are thinking of replacing your windows or doors, and you have or haven’t got an installer, spend a few moments on the FENSA website, there is a wealth of information there that might just help you…

By the way, we do have another poll running now on the blog right now, so please do get involved and answer the question, it only takes a minute!


3 Responses to “FENSA website for advice”

  1. Jean Glew August 6, 2011 at 8:28 am #

    Hi…we had windows and doors fitted just over 2 yrs ago by Coastal Conservatorys Gt Yarmouth. In March this yr we noticed black tar like sealant running down the inside of the sealed units in the french doors, since then several more have blown. We have been in constant touch with the firm to get the problem sorted and have been ignored and lied to ever since. Our feeling is that the firm are sinking, but they are not honest, neither do they seem in the slightest bit concerened about our faulty windows and doors. All the work done was garanteed and they are members of FENSA. Any help or advice would be greatly appreciated. Thankyou

    • Admin August 10, 2011 at 10:02 am #

      Hi Jean. Sorry to hear about your complaint. You could try to go through the Glazing Ombudsman(TGO). You first need to check that the company is registered with TGO. You then need to contact the installer and notify them about the complaint and ask them to consider it under their internal Complaints Procedure. This needs to be done before the Ombudsman looks at the complaint. All Registered Businesses are required to acknowledge receipt of your complaint within three working days and fully investigate and respond to complaints within 15 working days.

      Find out more here http://www.glazingombudsman.com/

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