Online FENSA consumer services

11 Jul

FENSA may be a Competent Person Scheme but it’s also a scheme that is here to ensure and protect the consumer. Our role is to ensure standards are met within the double-glazing industry by checking that certain levels are maintained. Our remit is to help promote training within the industry and to help installers do a great job, but we are also here for the consumer, by ensuring standards and regulations are met within the industry, we are helping protect consumers from the cowboys that are out there. However, joining FENSA has other benefits, for instance we reduce admin for the consumer and ensure that no hidden inspection fees are passed onto them. We also help provide consumer confidence as well as a number of other services to help consumers locate and choose the right installers for them.

So what online services do we have that are quick and easy for consumers to use?

FENSA website

online services

Locate a FENSA registered firm in your area

Locating reputable companies can be time consuming if you don’t know where to start or what to look for. On our website we provide a quick and easy to use service which allows you to find FENSA registered window fitters in your area. We only show firms that are registered members of the FENSA scheme, so if you know of a firm locally but it doesn’t show on our website, then they are not FENSA registered.

Check FENSA registration

Sometimes you will have a window fitter or company in mind to carry out your double-glazing work for you. What you can do is check their FENSA credentials with us, again through our website. All you need do is enter their registered company name and we do the rest for you.

Report a cowboy

Unfortunately cowboys are within all industries but here at FENSA we take relevant actions against companies who break the rules. However in order for us to be more effective we need your help. We have provided an online service and dedicated website for you to report cowboys to and in addition, the website also acts as a hub of information regarding how to avoid cowboys and advice on bringing cowboys to prosecution.

Reorder a FENSA certificate

We have all done it – lost important documentation and this is why we provide an online service where you can re-order your FENSA certificate (which you will need when selling your home). It’s quick and simple and all you need is your postcode, house name or number and a method of payment.


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